Refund policy

Last updated: July 2026

At The Composition Collection, every item is thoughtfully made to order, with many products personalised specifically for you.

Because each order is created especially for you, we do not accept returns or offer refunds for change of mind, incorrect names, lesson commencement years or other personalisation details entered during checkout.

Please take a moment to carefully review your order and personalisation before completing your purchase.

Damaged, faulty or incorrect orders

We take great care to ensure every order arrives exactly as intended.

If your order arrives damaged, faulty or incorrect, please let us know within 14 days of delivery.

Clear photographs of the item, the packaging and the shipping label will be required so we can assess the issue.

Once we've reviewed the issue, we'll arrange either a replacement or a refund where appropriate.

Order cancellations

As our products are made to order, production begins shortly after your order is placed.

For this reason, we're unable to guarantee changes or cancellations once an order has been submitted.

Personalisation errors

Please ensure all spelling, capitalisation, lesson commencement years and other personalisation details are correct before placing your order.

We're unable to offer refunds or replacements where incorrect personalisation details were entered during checkout.

Australian Consumer Law

Nothing in this Refund Policy excludes or limits your rights under Australian Consumer Law.

If you're unsure whether your order is covered, please contact us and we'll be happy to assist.

Contact us

If you have any questions about this Refund Policy, please contact us at:

The Composition Collection
contact@compositioncollection.com.au