Shipping, Returns & Personalisation
Every item from The Composition Collection is thoughtfully made to order and carefully prepared especially for you. Below you'll find everything you need to know about shipping, delivery, returns and personalisation before placing your order.
If you can't find the answer you're looking for, please don't hesitate to get in touch. We're always happy to help.
Personalisation Guide
How do I personalise my item?
Many of our products can be personalised with a name, lesson commencement year, or both.
Simply click the Personalise button on the product page and follow the prompts. Depending on the design, you may be asked to enter a name, lesson commencement year, or both.
Character limits are shown beside each field to help ensure your personalisation fits beautifully on the finished product. For the best visual result, we recommend entering names using the same letter case shown in the product preview (for example, ALL CAPS or Title Case).
Can I preview my personalised design before ordering?
Yes. As you enter your personalisation, you'll see a live preview of your design update on screen.
Please carefully review your personalised design before completing your purchase, including names, lesson commencement year and spelling. Your item will be printed exactly as shown in your final preview.
Can I change my personalisation after placing my order?
Unfortunately, we're unable to make changes to personalised orders once they've been placed.
Because every personalised item is made especially for you, we can't accept returns or exchanges due to incorrect personalisation. Please carefully review your personalised design before completing your purchase.
Which products can be personalised?
Products that can be personalised include a Personalise button on the product page.
If you don't see this button, that product isn't available for personalisation.
Shipping & Delivery
How much is shipping?
We offer free standard shipping Australia wide on every order.
There are no additional shipping charges at checkout—standard Australian shipping is already included.
How long will my order take?
Every item from The Composition Collection is thoughtfully made to order and prepared especially for you.
For our current range of personalised mugs and tote bags, production typically takes 1–3 business days, followed by 3–6 business days for standard delivery within Australia.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to follow your parcel's journey.
During busy periods, such as Christmas or other peak seasons, production and delivery may take a little longer. We'll always do our best to get your order to you as quickly as possible.
Will I receive tracking for my order?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to follow your parcel's journey.
If you use the Shop app, your order tracking and delivery updates may also appear automatically within the app.
Do you ship outside Australia?
At this stage, we ship within Australia only.
We're currently focused on providing the best possible experience for Australian customers. If international shipping becomes available in the future, we'll announce it on our website.
Returns & Exchanges
Can I return a personalised item?
Each personalised item is custom made especially for your order.
For this reason, we're unable to accept returns or exchanges for change of mind or incorrect names or lesson commencement years entered during checkout.
Please take a moment to carefully review your design preview before completing your purchase.
What if my item arrives damaged or incorrect?
We take great care to ensure every order arrives exactly as intended.
If you notice a problem, please let us know within 14 days of delivery.
Clear photographs of the item, the packaging and the shipping label will be required so we can assess the issue.
Once we've reviewed the issue, we'll arrange either a replacement or a refund where appropriate.
Can I cancel my order?
As our products are made to order, production begins shortly after your order is placed.
Unfortunately, we're unable to guarantee changes or cancellations once an order has been placed.
Please carefully review your personalised design before completing your purchase.
Do you offer refunds?
If your item is faulty, damaged or significantly different from the design you approved, we'll arrange either a replacement or a refund where appropriate.
We don't offer refunds for change of mind or incorrect personalisation entered during checkout.